{"id":14093,"date":"2024-07-10T13:14:01","date_gmt":"2024-07-10T11:14:01","guid":{"rendered":"https:\/\/www.theibizatwiins.com\/?page_id=14093"},"modified":"2025-08-28T18:01:28","modified_gmt":"2025-08-28T16:01:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.theibizatwiins.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row full_width=&#8221;stretch_row_content&#8221; el_class=&#8221;cabecera&#8221; css=&#8221;.vc_custom_1567759894150{padding-top: 120px !important;padding-bottom: 50px !important;background-color: #133844 !important;}&#8221;][vc_column alignment=&#8221;right&#8221;][vc_row_inner css=&#8221;.vc_custom_1567753203496{padding-bottom: 50px !important;}&#8221; el_class=&#8221;content&#8221;][vc_column_inner][vc_custom_heading source=&#8221;post_title&#8221; font_container=&#8221;tag:h1|font_size:80|text_align:center|color:%23ffffff&#8221; el_class=&#8221;fmedium&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1720606065832{padding-top: 50px !important;padding-right: 40px !important;padding-bottom: 50px !important;padding-left: 40px !important;}&#8221; el_class=&#8221;contenido&#8221;][vc_column][vc_tta_accordion][vc_tta_section title=&#8221;What are the check-in or check-out times?&#8221; tab_id=&#8221;1720607807906-bee0cbf5-8793&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]<span data-contrast=\"auto\">Room occupancy begins at 3 pm on the first day of the booked period.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Room occupancy ends at 12 pm on the day the booked period ends. The establishment will understand that the customer wishes to extend their stay by a day in the event that they do not leave the room by the time stated above.<\/span><span data-ccp-props=\"{\">\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How much do you charge for Wi-Fi?&#8221; tab_id=&#8221;1720607873577-b5d30435-dab8&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Wi-Fi connection from your room or anywhere in the hotel is free of charge.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there a pool towel service at the hotel?&#8221; tab_id=&#8221;1720607906864-b6e2495d-e7f7&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Yes. A deposit of 10\u20ac is payable (in cash) for each towel.<\/p>\n<p>The deposit will not be refunded in the event of loss, removal or theft of a towel or towel receipt.<\/p>\n<p>Full information is available at Reception.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Does the hotel offer late check out?&#8221; tab_id=&#8221;1720607936758-17b24833-3809&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Yes, the hotel offers a late check-out service depending on availability at the time. At Reception you will be informed how to use this service. In the case of there being no availability for late check-out on the day of your departure, you can use the luggage room to store your luggage and use the courtesy showers to refresh yourself before leaving for the airport.<\/p>\n<p>The service has an additional cost of \u20ac45 until 18:00 and \u20ac60 until 20:00.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is smoking allowed in the hotel?&#8221; tab_id=&#8221;1720607973677-0620d733-b3f3&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]We would remind you that according to Spanish law (28\/2005), it is not permitted to smoke in the closed areas of the hotels, public areas, dining room, indoor bar, lounges, bedrooms and corridors. Smoking is allowen on the outdoor terrace.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I contact the hotel?&#8221; tab_id=&#8221;1720607998563-870056f3-fa24&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Please fill in the contact form at the top of the page.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is access to the Spa free of charge or do I need to pay?&#8221; tab_id=&#8221;1720608023617-45131659-b2e1&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Access is available free of charge for all those over 16 years of age. These facilities are open for hotel guests from Monday to Sunday, 11:00 to 19:00.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are treatments and massages free?&#8221; tab_id=&#8221;1720608052762-f62aceb3-c986&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]No, treatments and massage will incur an additional charge. These must be booked in advance. Speak to the spa-reception team for more information about these services.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Pet Admission&#8221; tab_id=&#8221;1720608111136-e281f968-454f&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]If you need to include a pet in your reservation due to strict requirements or medical prescription,<strong>\u00a0please contact the hotel sending an email to<\/strong>:<\/p>\n<ul>\n<li><strong>The Ibiza TwIIns:<\/strong>\u00a0<a href=\"mailto:hello@theibizatwiins.com\">hello@theibizatwiins.com<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the width of the door to the adapted room?&#8221; tab_id=&#8221;1720608141977-a09a21bc-f3ca&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]The door is 80 cm wide, and inside the room it is possible to make a 150 cm turn.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How much does it cost to use the safe?&#8221; tab_id=&#8221;1720608183808-5462c5d5-57b4&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]All our rooms are equipped with a complimentary safe where you can leave your\u00a0 documentation and valuables. Please ensure that the door to the safe is firmly shut before\u00a0leaving your room. On the day of your departure, check that nothing has been left inside,\u00a0and leave the safe door open.<\/p>\n<p>The hotel takes no responsibility for the loss of money or valuables that have not been\u00a0deposited in the safe. Neither shall the hotel be responsible for the loss of money or\u00a0valuables that have been deposited in the safe if the safe has not been closed properly.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there a minibar in the room?&#8221; tab_id=&#8221;1720608249461-0048beb5-9c7b&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Yes, we offer a minibar with an initial supply of soft drinks (no refills provided) in our standard rooms. We offer a minibar with an initial supply of soft drinks and snacks (no refills provided) in our Solarium, Upper Level, Junior Suite, Premium and Suite rooms. If the guest requests a refill, this will be charged according to the established rate.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there a hairdryer in the room?&#8221; tab_id=&#8221;1720608293144-3319ea60-76b4&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Yes, you\u2019ll find a hairdryer in the bathroom.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there an iron and ironing board in the room?&#8221; tab_id=&#8221;1720608443169-8291f697-45dc&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]An iron &amp; ironing board may be borrowed free of charge, so please see the Reception staff to arrange this.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I request a particular room in the hotel?&#8221; tab_id=&#8221;1720608473998-a9741ac0-d2be&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]We try to accommodate our clients based on the type of room selected at the time of reservation. You can email the hotel with your requests and needs. Please don&#8217;t forget to include the details of your reservation. Our Reception staff will do everything possible to satisfy your wishes based on availability at the time and without guarantee of confirmation before arrival.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is it possible to book a room upgrade in advance?&#8221; tab_id=&#8221;1720608508845-cb7a06b9-2653&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]It is not possible to guarantee an upgrade to a better room category before your arrival at\u00a0the hotel.<\/p>\n<p>You can only request an upgrade to a room in a higher category on arrival at the hotel and this will be subject to availability.<\/p>\n<p>Our reception staff will be able to check on the availability and cost of any upgrade on\u00a0arrival.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Does the hotel have a laundry service?&#8221; tab_id=&#8221;1720608567074-2c5811d4-4620&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Yes, the laundry service is available at the hotel. If you wish to use it, complete the form in the wardrobe with the services and prices, put your clothes in the bag next to the request form, and the cleaner will remove and return it in the period indicated on the form.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Does the hotel offer room service?&#8221; tab_id=&#8221;1720608540506-74735641-e9aa&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]You\u2019ll find our room-service menu in your room. Contact reception to request this service between 08:00 and 22:00.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are tea and coffee facilities provided in the room?&#8221; tab_id=&#8221;1720608595128-11c38120-c338&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]The Life Suite room offers guests a coffee machine for tea and coffee.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What\u2019s the climate like in Ibiza?&#8221; tab_id=&#8221;1720608625283-3b21c651-0fc6&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Ibiza has a Mediterranean climate. In summer, from June to September, the average temperature is 28\u00ba C and can reach 35\u00ba C. On the beautiful beaches on the island, the water temperature averages 25\u00ba C. In winter the average temperature is 20\u00ba C.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Which clothes should I bring with me?&#8221; tab_id=&#8221;1720608655614-2d7c0f35-f074&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]In summer, it is preferable to wear cool clothes and of course don\u2019t forget your swimming costume! At the beginning and end of the summer season, you will need a light cover up for the evenings, and during the winter you need warm clothes.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What type of sun cream do you recommend?&#8221; tab_id=&#8221;1720608702306-83c86480-07ec&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]With the high temperatures in summer, we would advise you to use sun lotion with an average protection index of 20 to 50, especially for children. It is also recommended to avoid sunbathing between 1:00 p.m. and 4:00 p.m.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why is there so much seaweed on the beach?&#8221; tab_id=&#8221;1720608745432-9555e4f9-6fa1&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]The seabed plant life endemic to the Mediterranean is very important to safeguard our beaches and the quality of the sea water. Therefore, the plant life which may accumulate at the sea edge is a natural process, although at certain times of the year in high temperatures it may produce a specific odour.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the currency of the country?&#8221; tab_id=&#8221;1720608772586-b155c2ed-8d9c&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]In Ibiza, as in Europe, the currency is the Euro.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the official language?&#8221; tab_id=&#8221;1720608801901-21e84e6a-5570&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]The official languages are Spanish and Catalan; at the hotel English, French, German and Italian are also spoken.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I exchange currency in the hotel or withdraw money?&#8221; tab_id=&#8221;1720608832871-59d4ce21-b1b9&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]The hotel offers a currency-exchange service. Visit reception to request this service between 08:00 and 22:00. What\u2019s more, you\u2019ll also find ATMs in the hotel and surrounding area.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can tobacco be purchased at the hotel?&#8221; tab_id=&#8221;1720608863440-7fd9aee5-4f78&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]No, tobacco cannot be purchased at the hotel.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you offer special meals for vegetarians?&#8221; tab_id=&#8221;1720608896791-2a76ed5e-0b09&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Although we don\u2019t offer a special vegetarian menu, we do offer a variety of salads and\u00a0other meals suitable for vegetarians.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you offer baby food such as pur\u00e9e or soup?&#8221; tab_id=&#8221;1720608926657-c923b994-f204&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]There is a microwave in the restaurant for heating baby food; we recommend notifying the head of the restaurant of your needs.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Does the hotel offer a cold dinner service?&#8221; tab_id=&#8221;1720608962832-2cfad029-f3a3&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]On the day of arrival, guests arriving at the hotel after the dining room has closed may request a cold supper. It is necessary advance notice before the arrival day.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you offer an early breakfast service at the hotel?&#8221; tab_id=&#8221;1720608993739-26090036-787b&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]If you require an early breakfast before the restaurant opens on your day of departure,\u00a0please contact Reception by 20:00 the previous day.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Does the hotel offer a picnic service instead of lunch or dinner?&#8221; tab_id=&#8221;1720609024399-4b4954cf-96b7&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Yes, the hotel offers picnics, which should be booked a day in advance at Reception, before 20:00h.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Does half board include lunch or dinner?&#8221; tab_id=&#8221;1720609057010-fd45f221-0230&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Half Board covers breakfast and the evening meal. Drinks are not included.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do all the restaurants in the hotel offer gluten-free food?&#8221; tab_id=&#8221;1720609075921-a4a2dc56-d00e&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]While there is no special menu for guests with food intolerances, we recommend that you inform us of your needs before arriving at the hotel so that we can manage your specific case properly. Precautions are taken for allergic guests, especially when they notify the Front Desk or the restaurant manager.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there a dress code for the hotel restaurants?&#8221; tab_id=&#8221;1720609132700-27bed9c5-8e83&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Please wear appropriate clothing to access the restaurants. It is strictly prohibited to enter barefoot, in swimwear, with wet clothes or topless.<\/p>\n<p>At dinner it is recommended to dress more formally.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you take the precautions necessary for people with allergies?&#8221; tab_id=&#8221;1720609165587-857d11bf-66a0&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Yes, particular attention is made for guests suffering food allergies, so please advise the staff accordingly on arrival to the hotel or to the restaurant manager.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is the tap water safe for drinking?&#8221; tab_id=&#8221;1720609190721-95c10c51-026d&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Yes, the water is safe to drink however we would advise you not to drink from the tap.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can we buy mineral water in the hotel?&#8221; tab_id=&#8221;1720609222185-757f8e43-1925&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Yes, in the bars of the hotel you can purchase mineral water and bottled drinks. You will also find 24 hour vending machines with water, soft drinks and snacks at reception.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you need to be vaccinated before travelling?&#8221; tab_id=&#8221;1720609252298-aa0d8ec9-5d4d&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]It\u2019s not necessary to be vaccinated before travelling to San Andr\u00e9s but we recommend you\u00a0visit a doctor beforehand to check your existing vaccination status.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there a chemist in the hotel complex?&#8221; tab_id=&#8221;1720609280444-82ea6e0f-31dd&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]No, but there is one nearby.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there a nanny service?&#8221; tab_id=&#8221;1720609305320-ff51dfcf-431d&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]There is no babysitting service at the hotel.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is it necessary to notify the hotel to reserve a cot? Does it have an additional cost?&#8221; tab_id=&#8221;1720609332919-a167d31e-772c&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]If you are travelling with a baby under 2 years old, the cot will be available in your room upon arrival. This service is free. If your baby is over 2 years old and requires a cot, the hotel must be notified, and will provide one for free, depending on availability at the time.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there a car hire service in the hotel?&#8221; tab_id=&#8221;1720609529585-39433b73-b178&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]In the area surrounding the hotel there are offices for care and motorbike hire. This service is also offered from the hotel reception.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there a taxi rank near the hotel?&#8221; tab_id=&#8221;1720609561652-94cbadfc-367f&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"faqs-pregunta44 row-faq\">\n<div>\n<div class=\"faqs-respuesta1\">\n<p>Yes, there is a taxi rank beside the hotel. We can organise a pre-booked taxi for you, only available for travel to the port, airport or hospital.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do you reach the city centre?&#8221; tab_id=&#8221;1720609603718-824c187b-7357&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"faqs-pregunta44 row-faq\">\n<div class=\"faqs-respuesta1\">\n<p>From the dock in front of the hotel there is a boat to the city of Ibiza. Check timetables and prices at Reception. There is a bus stop 15 metres to the right of the exit of the hotel. There is also a taxi rank just in front of the hotel.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can you go to Formentera?&#8221; tab_id=&#8221;1720609632041-09fbc1dc-07ab&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"faqs-pregunta44 row-faq\">\n<div class=\"faqs-respuesta1\">\n<p>From the dock in front of the hotel there is a boat to Formentera. Check timetables and prices at Reception.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is the hotel accessible for people with reduced mobility?&#8221; tab_id=&#8221;1720609663804-f3d8428e-f765&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"faqs-pregunta44 row-faq\">\n<div class=\"faqs-respuesta1\">\n<p>Yes, all public areas of the hotel (reception, terrace, restaurants and bars, etc.), as well as 11 rooms, have been adapted for those with reduced mobility.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is the lift also accessible for people with reduced mobility?&#8221; tab_id=&#8221;1720609694348-84a3cf5d-fcea&#8221; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"faqs-pregunta44 row-faq\">\n<div class=\"faqs-respuesta1\">\n<p>Yes, the doors of the lift measure 80 cm. The interior dimensions are 100 cm width and 90 cm depth. The handrail is a height of 90 cm. Additionally, the lift buttons are in braille.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you need to use the lift to reach the adapted rooms?&#8221; tab_id=&#8221;1720609722095-e8fb2377-03f2&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"faqs-pregunta44 row-faq\">\n<div class=\"faqs-respuesta1\">\n<p>The adapted rooms are located on accessible floors but you do need to use the lift.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How is the bathroom laid out in the accessible rooms?&#8221; tab_id=&#8221;1720609750748-fc9ff280-c535&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"faqs-pregunta44 row-faq\">\n<div class=\"faqs-respuesta1\">\n<p>The bathroom in our accessible rooms has a shower with a slip-resistant, threshold-free\u00a0floor. The vertical grab bar is located at a height of 70cm to 117cm.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there obstacle-free access to the pool?&#8221; tab_id=&#8221;1720609787856-d64f531e-a9b4&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"faqs-pregunta44 row-faq\">\n<div class=\"faqs-respuesta1\">\n<p>Yes. Accesses to the swimming pool and sun terraces are flat and there are no obstacles. The hotel has a special chair for entering the swimming pool. It can be used with the help of the lifeguard.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the tax on tourist stays?&#8221; tab_id=&#8221;1720609825040-555d1258-1b26&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"faqs-pregunta44 row-faq\">\n<div class=\"faqs-respuesta1\">\n<p>The Balearic Government approved a law taxing tourist stays in the Balearic Islands. This tax came into effect from the 1st July 2016 and will tax stays in tourist establishments as from this date.<\/p>\n<p>It is a direct tax, which will be paid in full into a fund for encouraging sustainable tourism.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Who is obliged to pay this tax?&#8221; tab_id=&#8221;1720609895570-b39075e7-e555&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"faqs-pregunta44 row-faq\">\n<div class=\"faqs-respuesta1\">\n<p>All clients staying at the hotel (stays of persons under 16 years of age are exempt).<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;When should our clients pay the tax?&#8221; tab_id=&#8221;1720608081285-e57562c6-5f49&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"faqs-pregunta44 row-faq\">\n<div class=\"faqs-respuesta1\">\n<p>On arrival at the hotel during the check-in procedure our reception staff will present the corresponding documentation for payment of the tax before entry to the room.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How is the amount to be paid calculated?&#8221; tab_id=&#8221;1720609931693-a9b6bd26-adb0&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"faqs-pregunta44 row-faq\">\n<div class=\"faqs-respuesta1\">\n<p>The sum to be paid will be obtained by applying the following rate to the number of days\u2019 stay: in superior four star hotels \u20ac4 + VAT.<\/p>\n<p>Discounts: 50% for long duration stays (as from the 9th day of the stay).<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row full_width=&#8221;stretch_row_content&#8221; el_class=&#8221;cabecera&#8221; css=&#8221;.vc_custom_1567759894150{padding-top: 120px !important;padding-bottom: 50px !important;background-color: #133844 !important;}&#8221;][vc_column alignment=&#8221;right&#8221;][vc_row_inner css=&#8221;.vc_custom_1567753203496{padding-bottom: 50px !important;}&#8221; el_class=&#8221;content&#8221;][vc_column_inner][vc_custom_heading source=&#8221;post_title&#8221; font_container=&#8221;tag:h1|font_size:80|text_align:center|color:%23ffffff&#8221; el_class=&#8221;fmedium&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1720606065832{padding-top: 50px !important;padding-right: 40px !important;padding-bottom: 50px !important;padding-left: 40px !important;}&#8221; el_class=&#8221;contenido&#8221;][vc_column][vc_tta_accordion][vc_tta_section title=&#8221;What are the check-in or check-out times?&#8221; tab_id=&#8221;1720607807906-bee0cbf5-8793&#8243; el_class=&#8221;CeraLight&#8221;][vc_column_text css=&#8221;&#8221;]Room occupancy begins at 3 pm on the first day of the booked period.\u00a0 Room occupancy ends at [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14093","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Your questions answered \u2013 Ibiza Twiins FAQ section<\/title>\n<meta name=\"description\" content=\"Find answers to your questions about bookings, services and events with The Ibiza Twiins. 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