FAQ

Wi-Fi connection from your room or anywhere in the hotel is free of charge.

Yes. A deposit of 10€ is payable (in cash) for each towel.

The deposit will not be refunded in the event of loss, removal or theft of a towel or towel receipt.

Full information is available at Reception.

Yes, the hotel offers a late check-out service depending on availability at the time. At Reception you will be informed how to use this service. In the case of there being no availability for late check-out on the day of your departure, you can use the luggage room to store your luggage and use the courtesy showers to refresh yourself before leaving for the airport.

The service has an additional cost of €45 until 18:00 and €60 until 20:00.

We would remind you that according to Spanish law (28/2005), it is not permitted to smoke in the closed areas of the hotels, public areas, dining room, indoor bar, lounges, bedrooms and corridors. Smoking is allowen on the outdoor terrace.

Please fill in the contact form at the top of the page.

Access is available free of charge for all those over 16 years of age. These facilities are open for hotel guests from Monday to Sunday, 11:00 to 19:00.

No, treatments and massage will incur an additional charge. These must be booked in advance. Speak to the spa-reception team for more information about these services.

Animals are not permitted in the hotel, except for guide dogs who may stay with their owner.

The door is 80 cm wide, and inside the room it is possible to make a 150 cm turn.

All our rooms are equipped with a complimentary safe where you can leave your  documentation and valuables. Please ensure that the door to the safe is firmly shut before leaving your room. On the day of your departure, check that nothing has been left inside, and leave the safe door open.

The hotel takes no responsibility for the loss of money or valuables that have not been deposited in the safe. Neither shall the hotel be responsible for the loss of money or valuables that have been deposited in the safe if the safe has not been closed properly.

Yes, we offer a minibar with an initial supply of soft drinks (no refills provided) in our standard rooms. We offer a minibar with an initial supply of soft drinks and snacks (no refills provided) in our Solarium, Upper Level, Junior Suite, Premium and Suite rooms. If the guest requests a refill, this will be charged according to the established rate.

Yes, you’ll find a hairdryer in the bathroom.

An iron & ironing board may be borrowed free of charge, so please see the Reception staff to arrange this.

We try to accommodate our clients based on the type of room selected at the time of reservation. You can email the hotel with your requests and needs. Please don’t forget to include the details of your reservation. Our Reception staff will do everything possible to satisfy your wishes based on availability at the time and without guarantee of confirmation before arrival.

It is not possible to guarantee an upgrade to a better room category before your arrival at the hotel.

You can only request an upgrade to a room in a higher category on arrival at the hotel and this will be subject to availability.

Our reception staff will be able to check on the availability and cost of any upgrade on arrival.

Yes, the laundry service is available at the hotel. If you wish to use it, complete the form in the wardrobe with the services and prices, put your clothes in the bag next to the request form, and the cleaner will remove and return it in the period indicated on the form.

You’ll find our room-service menu in your room. Contact reception to request this service between 08:00 and 22:00.

The Life Suite room offers guests a coffee machine for tea and coffee.

Ibiza has a Mediterranean climate. In summer, from June to September, the average temperature is 28º C and can reach 35º C. On the beautiful beaches on the island, the water temperature averages 25º C. In winter the average temperature is 20º C.

In summer, it is preferable to wear cool clothes and of course don’t forget your swimming costume! At the beginning and end of the summer season, you will need a light cover up for the evenings, and during the winter you need warm clothes.

With the high temperatures in summer, we would advise you to use sun lotion with an average protection index of 20 to 50, especially for children. It is also recommended to avoid sunbathing between 1:00 p.m. and 4:00 p.m.

The seabed plant life endemic to the Mediterranean is very important to safeguard our beaches and the quality of the sea water. Therefore, the plant life which may accumulate at the sea edge is a natural process, although at certain times of the year in high temperatures it may produce a specific odour.

In Ibiza, as in Europe, the currency is the Euro.

The official languages are Spanish and Catalan; at the hotel English, French, German and Italian are also spoken.

The hotel offers a currency-exchange service. Visit reception to request this service between 08:00 and 22:00. What’s more, you’ll also find ATMs in the hotel and surrounding area.

No, tobacco cannot be purchased at the hotel.

Although we don’t offer a special vegetarian menu, we do offer a variety of salads and other meals suitable for vegetarians.

There is a microwave in the restaurant for heating baby food; we recommend notifying the head of the restaurant of your needs.

On the day of arrival, guests arriving at the hotel after the dining room has closed may request a cold supper. It is necessary advance notice before the arrival day.

If you require an early breakfast before the restaurant opens on your day of departure, please contact Reception by 20:00 the previous day.

Yes, the hotel offers picnics, which should be booked a day in advance at Reception, before 20:00h.

Half Board covers breakfast and the evening meal. Drinks are not included.

While there is no special menu for guests with food intolerances, we recommend that you inform us of your needs before arriving at the hotel so that we can manage your specific case properly. Precautions are taken for allergic guests, especially when they notify the Front Desk or the restaurant manager.

Please wear appropriate clothing to access the restaurants. It is strictly prohibited to enter barefoot, in swimwear, with wet clothes or topless.

At dinner it is recommended to dress more formally.

Yes, particular attention is made for guests suffering food allergies, so please advise the staff accordingly on arrival to the hotel or to the restaurant manager.

Yes, the water is safe to drink however we would advise you not to drink from the tap.

Yes, in the bars of the hotel you can purchase mineral water and bottled drinks. You will also find 24 hour vending machines with water, soft drinks and snacks at reception.

It’s not necessary to be vaccinated before travelling to San Andrés but we recommend you visit a doctor beforehand to check your existing vaccination status.

No, but there is one nearby.

There is no babysitting service at the hotel.

If you are travelling with a baby under 2 years old, the cot will be available in your room upon arrival. This service is free. If your baby is over 2 years old and requires a cot, the hotel must be notified, and will provide one for free, depending on availability at the time.

In the area surrounding the hotel there are offices for care and motorbike hire. This service is also offered from the hotel reception.